Right of rescission

1. no statutory right of cancellation for commercial customers: 

Under German law, only consumers are entitled to the statutory right of cancellation in accordance with Section 13 BGB. Commercial customers acting in the course of their professional or business activities (§ 14 BGB) are excluded from this right of cancellation. 

2. seller's goodwill regulations: 

Even if there is no statutory right of cancellation for commercial customers, it is our aim to always guarantee a high degree of customer satisfaction. In special exceptional cases, we offer commercial customers a voluntary return or exchange option after individual examination of the circumstances. This goodwill arrangement is on a voluntary basis and is not legally binding. Any return costs or processing fees will be determined on a case-by-case basis. 

3. customer satisfaction and customised solutions: 

Your satisfaction is our top priority. Should any problems arise, please contact us directly. We will always endeavour to work closely with you to find an appropriate solution that meets your needs and circumstances. 

4. international customers: 

For our international customers, the rules described above also apply, but subject to the relevant national and international trade laws. It is important to note that the legal situation varies from country to country. For example, different regulations may apply in the European Economic Area (EEA) than in non-European countries. 

5. differences in national legislation: 

The rules on the right of cancellation and the return of goods can vary considerably from country to country. We recommend that international customers familiarise themselves with the regulations applicable in their country before making a purchase. If there are any questions regarding cancellation or return options in an international context, we will be happy to provide clarification and discuss individual solutions. 

6. Customs and import regulations: 

In the case of cross-border orders, national customs and import regulations may also play a role. Please note that in such cases, we are not responsible for additional customs charges or delays in delivery due to customs clearance. However, we will be happy to assist you in providing the necessary information to ensure a smooth import process. 

7. International returns: 

If a return is being considered under a goodwill policy for international orders, please note that return shipping costs, processing times and customs regulations may vary. We recommend contacting us in advance to clarify the process and any fees. Summary: Our goal is to provide the best possible experience for both domestic and international commercial customers. Despite the different legal regulations around the world, we endeavour to respond to your individual concerns and, where possible, offer flexible and satisfactory solutions.